We are very happy that you plan to stay with us. Please find the answers to the most frequently asked question below.
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FAQ
Which meals does the rate include?
We offer a B&B or a room-only rate. With pleasure you can have additional meals at our restaurant – à la carte without any prior commitment and with no fixed rate.
Is it possible to book the halfboard treatment?
We don’t offer a halfboard treatment in the traditional sense meaning that you have to take a daily menu for a fixed rate for every day of your stay. However, we do offer to remain free and flexible in your choice: with pleasure we can book a table for you at our restaurant, for lunch and dinner, where you may choose à la carte between homemade local dishes and Italian pizza cooked in a wood-fired oven. Please find here all the details regarding our restaurant.
Where can I park my car?
You may enter the pedestrian zone with your car and stop right in front of our entrance for the time of unloading. Afterwards, you may park your car in our garage (supplement of €15.00 per day). Since there is only a limited number of parking spaces available, we recommend booking it in advance. Please note that your vehicle cannot be higher than 2.00 metres.
Since the main entrance to the garage is currently being renovated, you may use the entrance of the Stegener Straße – Via Stegona. Please stop at the reception first to pick up the remote control, which you will need to open the gate.
Alternatively, you can park your car in the public garage Parking Center P1 or on several parking lots outside in the surrounding area (parking fee will be charged according to the length of stay) Next to the public outdoor swimming pool, which is located at approximately 15 walking minutes, you may park your car even for free.
What happens in case of a cancellation?
Please let us know as soon as possible in case you need to modify or cancel your booking and please note that cancellation fees might be applied. Please consider concluding a trip cancellation insurance already when booking your room.
Is there a local tax, which will be added to the room price?
The local tax is €2.50 per person and day and is not included in the daily rate of your room. The tax is not applied on children under 14 years.
When is check-in and check-out?
Your room will be ready for you at 3.00 PM. Please let us know in case you will arrive after 7.00 PM and we will send you all the details for a self check-in.
On the day of departure, check-out will be available for you from 8.00 AM to 11.00 AM. If you would like to leave earlier, please settle your account on the day before departure.
Can I bring my pet?
Small, well-educated dogs are allowed to the room type „Graben“. We will charge €10.00 per dog and pet (no food available). Please be aware that pets have to be announced in advance and that they are not allowed in the breakfast room.
Lost & Found
Did you forget something in your room? Please contact us as soon as possible to verify if we have found your lost item, place your order with the courier service Europacco and get your items back in an easy and affordable way. Please note that we can keep your lost items for no longer than 30 days.
Where can I smoke?
Our hotel is smokefree, which means that smoking is strictly forbidden in all rooms as well as in all other internal spaces like the breakfast room, reception, restaurant. Please be aware that penalties may be applied in case of violation. However, it is allowed to smoke on the outside areas, e.g. on our terrace.